FAQ

FAQ

Answers for compatibility, shipping, returns and support before ordering auto accessories and vehicle upgrade parts.

Compatibility

Compatibility

How do I know if a part fits my vehicle?

Check year, make, model, trim, mounting position, dimensions, color, material and product photos. For electrical items, also compare connector shape, pin count and voltage. If unsure, send us your vehicle details and product link through the contact page before ordering.

What does Universal Accessory mean?

Universal accessories may require measurement, adjustment or custom installation. Always compare size, mounting points and installation position before ordering.

Can I search by SKU or model?

Yes. You can search by accessory name, SKU, make, model, year, color or common terms such as trim, light, bracket, mirror and phone mount.

Shipping

Shipping

Where do orders ship from?

Orders ship from the NexuParts China warehouse. See the Shipping Policy for details.

How long does delivery take?

Handling time is usually 1-3 business days. Transit time is usually 7-20 business days after dispatch depending on destination.

Do you offer free shipping?

Free shipping is available on orders over USD $30. Orders below USD $30 ship for USD $5.99. Customs duties, taxes and local fees may apply and are buyer responsibility unless required by law. See the Shipping Policy.

Returns

Returns

Can I return an auto accessory?

Return requests are accepted within 30 days of delivery if the item is unused, uninstalled and in original packaging. See the Return & Refund Policy.

Who pays return shipping?

Customer pays return shipping unless the return is caused by seller error, wrong item or damaged product. See the Return & Refund Policy.

Orders & Support

Orders & Support

How do I contact compatibility support?

Use the contact form and include your vehicle year, make, model, product URL and photos if available.